Refund policy

Returns | Alerse

Alerse is committed to providing the highest level of customer care. We gladly accept unworn, unwashed, unaltered or unused merchandise in resalable condition (tags attached) for a refund within 30 days of receipt.  Please note that the shipping cost on the outbound shipment is not refundable. Purchases made anywhere other than Alerse.com are not eligible for our return policy. If you have any questions, please feel free to email rafael@alerse.com or call 323.707.1121.

How to return my items? Easy! Follow the steps below:

  1. Call, email or chat with customer care to obtain information on how to return your package. Please note that Alerse does not offer prepaid return labels for returns.
  2. Drop the package off to the appropriate shipping provider and we will process your return within 7 days of receipt.

Temporary Refund Notice: It may take longer than usual to process returns and issue refunds. Please allow 10 – 15 business days to process your return once it has been received. Thank you for your patience.

Please return to the following address:

Alerse
Attn: Returns - Rafael Aguilo (323) 707-1121
3460 Marron Rd., Ste. 103
Oceanside, CA 92056

Please note all items are subject to inspection and a re-stocking fee. The cost of shipping is non-refundable, and if return is not in resalable condition, the package may be returned to you if the guidelines above are not followed. Due to an automatic ordering system, order modifications are no longer possible once your order has been placed online. As soon as your order is shipped out, you will receive a tracking email that will enable you to track your package.

We want you to love your purchase, but if you need to return your yoga mat, please review the following policy:

  • Returns are accepted within 30 days of delivery.

  • Items must be unused and in original packaging.

  • A restocking fee of 10%–15% will be deducted from your refund to cover inspection and repackaging costs.

    • 10% for unopened items in original packaging

    • 15% for opened but unused items with original packaging

  • Used yoga mats or those without original packaging cannot be returned due to hygiene reasons.

Return shipping costs are the responsibility of the customer.

If you have any questions about our return policy, feel free to contact us before initiating a return.

If you experience a problem or are unsatisfied with the quality of an Alerse product, reach out to our customer care team. 

 *Alerse does not cover the cost of return shipping.

RETURN POLICY DETAILS

Yoga Mat Returns

All yoga mats have a 30-day satisfaction guarantee. Returns must be free from damage and dirt/marks, must be returned in original packaging and be in resalable condition.

If you have a faulty item please contact us at rafael@alerse.com and include a photo of the defect. Our return policy does not cover damage caused by sun exposure (natural rubber mats), improper use, or accidents.

Unauthorized Resellers

Please keep in mind all warranties and lifetime guarantees are voided if any products are purchased from unauthorized resellers on Amazon other than Alerse or Amazon.com. We are also unable to provide warranties for any items purchased through Ebay.